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Attached is an email from the Swatch/Omega customer service VP, they have not been able to keep my 9 month old X 33 running. I found it to be very interesting that their solution to the pusher problem is "Locktite", which is to say, glue.
My old automatic seamaster was great, but the X33 is a disaster.
Dear Mr. Copeland,
I am sorry to learn that your watch is not operating as it should. It seems that the synchronization issue with the hands should be something that can be taken care of quite quickly with the proper setting.
In order to best assist you we will need to have the watch brought back to our service facility. Rest assured that I will receive the watch personally and verify what needs to be done and take quick action to resolve this matter.
As for your concern regarding the two versions of the X-33, I can assure you that there is no technical difference between version you own and the last version of the watch that was produced. The aesthetic features of the bezel, pushers and crown are what distinguish the two references, but the have the exact same movements and features.
As you are familiar with loctite I am sure that you know that there are a large variety of strengths that offer different hardening levels. In the watchmaking industry we use loctite that can be removed using at the most warming ovens, not open flame, because as you stated this would surely have an adverse effect on the cases whenever the crown or pushers would need to be removed.
Rest assured that your Omega watch will be un-repairable in years to come when it needs it’s next regular maintenance service.
Mr. Copeland, Replacing your watch is not an option, but satisfying you by insuring that your watch is working as it should is something I can commit to. Please e-mail me back directly with your home address and I will arrange for FedEx to do a direct pick up from you. All that you will need to do is to have the watch packaged and boxed and the driver will arrive with a pre-addressed and paid shipping form.
Again, I do apologize for the fact that your watch was not 100% to your satisfaction and I will ensure a swift and complete remedy to this issue.
Sincerely,
Peter Foster
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