zOwie Omega Discussion Forum

: It seems to me the quickest way to get an answer is to simply go to
: the dealer and give them the watch for repair, making sure the
: repair ticket says warranty repair. Why look for a problem when
: one may not exist? Let the dealer try to make good on his
: responsibilities before you accuse him of wrongdoing.

: At this point, you have no complaint and you have not been harmed
: in any way. If the service is refused, then you have a
: "position". At this point, everything you have is
: hypothetical.

: Please remember that you may have been speaking to a sales
: associate at Goldsmiths (wasn't it?). As many of us have
: learned, retail sales associates are not necessarily the most
: well informed about even the products they sell and handle every
: day, let alone the willingness of the manufacturer of those
: products to provide service. You may have been speaking to a
: well intentioned ignoramus.

: If you had a problem with your auto, say a Mini, would you contact
: BMW corporate headquarters in Germany (BMW owns Mini) to
: determine if a service needed was covered under the warranty or
: just take it to the dealer? Just take the watch is

Thanks for your input. I do not wish to take it back to the shop where I bought it as it is not in the town where I live but is quite a long way away.

I thought I was covered by the Omega warranty and therefore would be able to take it to any authorised dealer to sort out. All I wish to know is if Omega will honour the warranty, otherwise it will cause me a little more aggravation, thats all.

Regards,

Boyster