: Hello
: As a new member, I'm thrilled to join such a prestigious on-site
: forum.
: I purchased a Seamaster Chronograph 9 or so years ago, but have not
: worn this watch for the past several years.
: Problem: I sent my watch in for a service after a year of purchase
: from Michelle Jewellers in Johannesburg and after receiving it
: back (Michelle Jewellers sent it to Omega's official service
: centre) noticed the screw did not 'screw-down' properly after
: changing the date. \I returned thewatch to the Jeweller who
: assured me that he had 'fixed' the problem. I also noticed that
: the hands only kept time (or moved) for about 9 - 11 hours and
: then stopped (this is a continual problem).
: The crown again failed to screw-down after the setting was changed,
: and now since the Jeweller has 'gone out of business' and after
: contacting Omega themselves was informed that a new certified
: jeweller had been appointed and that I could service the watch
: through them. This is all very well - but, as this problem is
: not due to wear and tear nor to abuse, but to Jeweller failure
: and misrepresentation of excellence, I feel agrieved that Omega
: did not take on the responsibility to service the watch albeit
: through their newly appointed jeweller services.
: Any thoughts
Hi Mark, sounds like you've got a crown/tube problem to me. If you have the paperwork that should have been provided upon your watches return, I'd send it back
to the service center, with an explanation of the problem. I feel certain they will honor your warranty. From your post, it makes me wonder if they actually sent
it to Omega, or did the repair in house. If they performed the repair in house, you are probably out of luck. But if it was indeed sent to a factory service
center, you should be good to go. It is aggravating having to deal with sub standard work though.. Good luck........David
