zOwie Omega Discussion Forum

I have sent my Seamaster GMT back via Goldsmiths, a local AD to get the watch adjusted under warranty as it was running about 15 secs a day slow.

I had a letter from them saying they had heard from Omega and that the reason that the watch was running slow was due to "accidental damage" and it needed to be re regulated, but this could not be done under the warranty as "accidental damage" is not covered, they therefore want to charge me £50.

Now £50 is not the end of the world to be honest, but I am furous.

There is no way that the watch has been damaged whilst in my possession, I have owned it for just over two years and have worn it everyday, it has never been bashed and when I take it off I am very careful with it, there may be a scratch or two on the clasp, bezel and case, but in no way excessive and certainly not enough to suggest this watch has been handled roughly.

I am very dissapointed with Omega as a brand treating me like this. We can all play the "accidental damange" card to get out of honouring a warranty, but I have to say, this experience is putting me off this company.

Has anybody else experienced anything like this? I am very angry and want to take this further.