: I really can't blame you. I'd be pissed also. Keep in mind that now
: Omega has documented the damage and the next time you send it in
: they will
: have a record of the "so called" damage so all bets are
: off as to having that watch repaired while under factory
: warranty. This is what I would do:
: go the jeweler to document that there was no damage to the watch.
: Make Omega and the jeweler produce the report that says the
: watch is damaged and what
: the damage was, how it affected timekeeping and what the repair
: consisted of. I would write them a letter that challenges this
: report from Omega
: and state that there was no damage and that you are disappointed in
: the way you have been treated, also copy the Jeweler on the
: correspondence
: with Omega. I've never heard of a watch being turned down for a
: simple adjustment under warranty. I wouldn't just let it go, I
: would hold
: the jewelers feet to the fire and also Omega.
: I would also get a private watchmaker to just simply adjust the
: watch, its not going to cost but a few dollars and is much more
: simple
: than waiting months for your watch to be returned from Omega.
: These are just my thoughts and others will differ but its something
: that I wouldn't ignore. Customer service is paramount in matters
: like this
: and I wouldn't be surprised if the jewelry store wasn't jerking you
: around a little also.
: A letter writing campaign is a very effective way of dealing with
: the Jeweler and Omega.
: Good luck.
: jim
Thanks Jim,
I have written to the store and asked them to provide me with details of where the watch is being repaired so I can challenge them directly, if it is a case of the store trying it on, which I would not be surprised about as the guy told me that they have to pay for carriage of the watch, that should sort it out.
Otherwise I shall not be letting this go, I am furious, I KNOW there is no way that any sort of accidental damage can be the problem.
Thanks again,
Boyster
