zOwie Omega Discussion Forum

: Can't say I blame you Boyster, I would camp out on that jewelry
: stores front steps if I had to.
: Try this: go to the store and ask for copies of the shipping
: documents where they returned the watch to Omega, also the
: report from Omega
: saying the watch was damaged and what the damage was. Chances are
: that they are going to give you the run around and not produce
: anything, probably saying they misplaced the shipping documents and
: that the reply from Omega was via telephone so there is no
: record
: of Omega saying anything of the sort. If this happens, ask to see
: the manager or owner and explain it all. I'd not be surprised if
: your watch
: was repaired poste haste at their cost. Someone is lying about this
: and my first guess would be the jewelry store. Hang in there
: and get nasty if you have to, that, and the letter writing campaign
: should do the trick to make it right. One more thought is that
: if they can produce the damage report from Omega and it does say
: the watch had been damaged, challenge them as to what happened
: to the watch while in thier possession, they may have dropped it or
: damaged it. Its happened before so keep digging and let us know
: what
: happens. Also, take some high-res pics before you send it in for
: warranty work next time. Hard to fight a photo.
: jim

Thanks Jim,

I sent Swatch UK a nasty email ( and copied Goldsmiths in too)detailing averything including my extreme dissatisfaction with this situation last night, so if the store is lying, someone is going to look very stupid.

I have told them that unless they put this right, I will not buy another of their products EVER again. Now bearing in mind the small amount, I would expect them to put this right, rather than upset a customer by refusing this work to be done under the warranty.

I know the exact condition the watch was in when I sent it and I do have some pictures which I took the night before I took it in, also before sending the store fill out a dispatch form and have to state if there is any damage to the watch and apart from the odd scratch on the clasp and on the bezel there was nothing.

Regards,

Boyster