zOwie Omega Discussion Forum

: I sent Swatch UK a nasty email ( and copied Goldsmiths in
: too)detailing averything including my extreme dissatisfaction
: with this situation last night, so if the store is lying,
: someone is going to look very stupid.

: I have told them that unless they put this right, I will not buy
: another of their products EVER again. Now bearing in mind the
: small amount, I would expect them to put this right, rather than
: upset a customer by refusing this work to be done under the
: warranty.

: I know the exact condition the watch was in when I sent it and I do
: have some pictures which I took the night before I took it in,
: also before sending the store fill out a dispatch form and have
: to state if there is any damage to the watch and apart from the
: odd scratch on the clasp and on the bezel there was nothing.

: Regards,

: Boyster

What I am about to say can be difficult if not impossible. That said. Watches like stocks, buy the company not the counter sales person or a slick talking stock broker. Sometimes it is difficult. In the USA I would always suggest a call to the Better Business Bureau (BBU) to see if there are any complaints and how were they handled. SWATCH is trying too improve service, in the USA, by opening and financing service centers along with several other brands. In the US Rolex supports 4 watch repair schools, plus of course their own training center in PA. Hyak (SWATCH) like other corporate owners realize that their sales will suffer if consumer cannot get decent service on a watch. I've heard horror stories about the Stern agency, read Patek, in NYC. The biggest problem is simply the lack of certified AWIC and Swiss certified watchmakers. This is in both Europe and especially in the US. Reputable watchmakers are out there, not necessarily in the store where you purchased. That is one answer, next ship it to Hyak and tell him to fix it or you will file a complaint for failure to meet contractual obligations. Your warranty. If you have such civil laws in England. Believe me, they don't want the negative press.
Holmes