zOwie Omega Discussion Forum

: First, my history. Two years ago I sent a SeMP to Bienne for
: regulation (15 secs off as I recall). The watch was dropped
: about 5 feet onto tile (damned airport screenings!) so was not
: covered by warrenty although there was a few WEEKS remaining
: when I shipped it. The watch was there six weeks, came back
: running well within COSC standards. ADDITIONALLY, they repaired
: the date "turn over time" as I had changed the date
: between 10:00 PM and 2:00 AM and it was changing somewhere
: around 15 minutes off. They did send a little not telling me to
: be carefull. That was it- no charge.

: OK, the difference, as I see it, I sent directly to Omega Bienne.
: (the jewelery store is in business to make a profit, warranty
: work is negative cash flow. Yes, even if they just pack it up
: and ship it. If they need to, or can, they will find a way to
: bill you). Also, the more people that handle your watch, the
: greater the chance of "accidental dammage". C'mon now
: we all sometime drop stuff- the kid in shipping is no different.
: Maybe, maybe not but when I pack-it and ship it myself I KNOW it
: got there OK.

: Another thing, I included a note with my watch. I explained what
: the watch was doing (didn't mention the date) and finished the
: letter with a line about how much I liked their product and owed
: 4 of them. Shameless brown-nosing? Maybe. Responsible for my
: positive experience? Maybe.

: Before I threatened anybody, I would try the honey approach. Write
: Omega telling them how much you love you watch and baby it. Show
: them the pictures. (only a watch idiotmo would photograph his
: watch, right?) Detail what you watch was doing and it's exact
: condition when it left your hands. Tell them you're concerned
: about this becomng SOP everytime you send one of your Omegas in
: (nobody willing pisses off a repeat customer, expecially of
: luxury products in a bad economy). Detail how you inqiured on
: 'several' watch forums to get others peoples experience with
: Omega because you were genuinely shocked (ahhh, not only is Herr
: Boyster a repeat customer but he knows how to besmirch our good
: name publically, although he hasn't do so YET).
: Finally ask them if this is just a misunderstanding (maybe the
: jeweler didn't explain properly?) This allows them to save face(
: Oh now we see! yes of course it's a warranty repair- Goldsmiths
: didn't explain that to us!)
: You can yell and accuse them all you want....but, they have your
: watch.

: Don

Thanks Don,

Great advice, however they no longer have my watch and Goldsmiths have returned it in the condition I gave it to them, the watch has not been opened and therefore it appears that someone at Swatch UK has looked at the watch and made an incorrect assumption that due to one or two scratches (minor I can assure you) that it has been accidentaly damaged. Now obviously this minor damage was accidental, however there is no way on earth that any damage sustained was severe enough to damage or upset the movement, this watch has not been banged or dropped.

I have emailed Swatch UK several times and included photos of my watch, the last email I sent was last Wednesday.

Swatch UK have not ven had the courtesy to respond to me, not even a holding response, although I know they have had my emails becuase I requested read receipts.

If I do not have a response when I get home this evening, I will be forwarding all my correspondence off by email to Omegas head office in the hope I can get some sense out of them.

Although I have to say, I am not hopeful having suffered from this disappointing service.

Thanks again for your response,

Boyster