Greetings Jim,
Thank for the inside.
I agreed with you on the practical points.
The question is that if the Omega customer center does not communicate what will & will not be the impact, & the reasons (maybe documents)behind it (if there is an impact, how they would proceed to meet the standard that was paid for), it would be more of a negative impact when the customer find out.
It maybe too much for me to ask that if we paid for quality, we are expecting quality & peace of mind. In this case, I have to send it to the service center when it is under warranty & need about a month to get it back (with question & answers that I am still uncomfortable with).
I really appreciate your help that I have more inside.
Thanks & best regards,
S.Y.Lau