: Greetings Jim,
: Thank for the inside.
: I agreed with you on the practical points.
: The question is that if the Omega customer center does not
: communicate what will & will not be the impact, & the
: reasons (maybe documents)behind it (if there is an impact, how
: they would proceed to meet the standard that was paid for), it
: would be more of a negative impact when the customer find out.
: It maybe too much for me to ask that if we paid for quality, we are
: expecting quality & peace of mind. In this case, I have to
: send it to the service center when it is under warranty &
: need about a month to get it back (with question & answers
: that I am still uncomfortable with).
: I really appreciate your help that I have more inside.
: Thanks & best regards,
: S.Y.Lau
You are most welcome.
As will all things mechanical, things can go wrong. You don't mention how far into the warranty the watch is and I'm going to assume
that its near the end. To better understand you must realize that there are over 200 moving parts in that watch and one grain of
sand or dirt will stop it cold. With the power reserve problem, it could be something as simple as excess oil on the mainspring or a piece
of trash between the coils and maybe just a weak spring. No big deal as it happens all the time. Its a hand assembled machine thats
sensitive to heat and cold and movement. You may very well have banged it on a door frame and weakened the spring or dislodged
a piece of gunk. I'd get the watch repaired under warranty and make sure it was running well and ride it out and see how the watch does.
That Omega will last many lifetimes with proper service and care and that pretty much makes it a bargain in the overall scheme of
things. If you consider the cost of service, the cost of the watch by the years that you own it, well, it costs almost nothing and
really is a good value and you got to use it too.
No one is going to ever know or care if the watch has a current Chronometer Certificate as it means nothing.
If you've had Omega service the watch and the paperwork that goes with that, the watch is as original as you can get.
Its an original watch with an overhaul or service, nothing more and is still a certified chronometer in anyones eyes.
Good luck on the service.
jim
