zOwie Omega Discussion Forum

Hi,

I have just got my Speedy Day-Date returned to me from the UK based service center. The INITIAL problem was that once I bought the watch, I noticed there was a fleck of dirt under the crystal. I returned it to Omega in Eastleigh, and it was returned back, 3 and a half weeks later, with scratches on the case and the bracelet, along with an upside down caseback.

I sent it back after useful advice from you guys. I have just received it today, only to find there is a subtle scratch on the face of the watch (acutally on the face, not the crystal) and a mark on the bezel. Further to this, there are further pale flecks of dust on the face.

I spoke with the customer relations officer (Leila Pither), who was no help. Very defensive and somewhat aggressive. More or less said that it was seen by 3 individuals who all said it was in A1 condition before it left the "workshop" and that's that. She didn't really care if I thought there was problems with the dust. If I wanted the bezel attended to, I have to send it back.

I am both upset and disappointed at this. Is this how Omega treat their customers. I wish I had never bought the watch. I am in two minds about sending it to Switzerland, but worried it will get lost, and/or cost a fortune. Also, the usual carrier in the UK (Royal Mail) will not provide insurance for a watch this expensive.

This is turning into joke and I think Omega a putting it on me. Just how many times do I have to return it to Eastleigh. I am totally *@£%&!off!!

Any words of wisdom? I think Omega are just playing me. Please help.

Thanks

Nafees