zOwie Omega Discussion Forum

Steve, what I meant is that in the worse scenario, I would fully wind it on friday night. Then, I would wear it about 4 hours on saturday and 2 hours on sunday. Finally, I would wear it 10-11 hours a day from monday to thursday, and on the night of thursday it would stop working, and I don't think that is acceptable. Specially when the watch was not behaving this way for over a year.
I just spoke to the guy, he was kind of rude at first, when I asked him: I understand you ran a log with my watch for five weeks. What do you think could've it happened? he answered, "I'm not a Psiquic", and when I was about to hang up on him, he managed to apologize and told me that my watch would have preferential treatment.

Let's see how it goes.

Thanks

: Hi Mario,

: I'd give them a second chance. I'd write them
: an E-mail before ( or use snail mail )
: stating that you are unhappy with the
: service they performed & that the watch
: is now performing "OUTSIDE" of
: COSC limits.

: I'd also get them to agree that the watch will
: be returned performing WITHIN the limits
: & if it doesn't you will expect the
: watch corrected at their cost ( incl all
: postage expenses ). & sinbce the problem
: has occured WITHIN the guarantee period I
: would also state that I expect them to
: correct the problem free of charge, even if
: it is not finished to your staisfaction
: before the guarantee expires.

: If you send them an E-mail, you might want to
: consider copying aftersales--at---omega.com
: on your E-mail. They are usually pretty
: good at looking after customers.

: I'm afraid that I have no experience of US
: Omega centres. I do have to say though that
: I rarely read much positive about them.

: Finally I didn't understand you comment...

: I would wind it ( 50 times) on friday, just
: before the weekend, then my watch would stop
: overnight on thursday.....

: It runs for 6 days ?