zOwie Omega Discussion Forum

I posted about three months ago about my SMP not working when I first bought it 6 months ago. Then they repaired it, but sratched it up everywhere. Well after five and a half months - - I finally picked it up and I am very happy to have it back!

It looks good and they completely checked the movement - its running afew seconds fast - which I can live with. And - they replaced everything else - bracelet, clasp, crystal, bezel and body. They showed me the parts that were replaced along with the extra links taken out to match where I had it.

I am pleased that they speeded things up a bit to get it back to me sooner than they normally would have - because I am leaving for a trip for a few weeks tomorrow - even though it took longer than they said it would 2 months- it took twoand a half months. After trying to get through to the omega rep and constantly being trnasfered to someone else - at one time an assistant laughing in my face - I finally got through to him - and after a couple of heated discussions - he agreed to give me a new two year warranty - a docucment I can use there.

The watch looks new - without any scratches - but there are a few things that are a bit off.

1 - The watch body looks like it had the edges sanded down - not what I rememberthe old body to look like. I don't know - is this a slight change in their style or is this a refurbished body , or a body that did not meet inspection because even to the naked eye, it is evident that it is not even on either side of the crown - one side is wider.

2 - The crown under close inspection is not fully polished - smooth - but has some rough spots like painting with dust under it.

3 - My bezel is not fully aligned but off to one side - again noticable to thew naked eye, and my bezel has some play in it - not something I remember from the old one.

4 - I can still barely hear the watch when moving it. My other watches can all be heard. My Naiviter zings and vibrates at the slighest movement.

5 - My crown doies not goe in as smooth as it should.

All in all - these are things I can live with since they did go the to trouble of replacing/repairing everything for me. I only wish that they had done all this in the beginning instead of making me at times demand it. And also, i don;t want to go to the trouble of giving it up and possibly having more mishaps. If I don;t have to deal with the service center again I will be extremely happy and the owner of a good watch.

In the end, I realy like this watch, the way it looks. I personally believe it is the nicest looking diving watch that can still look formal out on the market - my opinion of course.

One regret is I was planning on buying two more omegas - this is on hold and I was not planning to wear this watch much - but now I will make it my daily watch because I want to test it and see if it will endure. If it does, then may be I will make those purchases. I'm worried about the long term quality of this watch which is reasonable after what I have gone through.

In the end I am happy with my watch.

In closing I want to say that a Swiss (I believe) technician at the Swatch Group Service Center was very helpful and very polite and kind. Every place should have a guy like him.