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Fortunately, I do not have any experience with their claims process, but can report that it is very easy (and quick) to create a shipment, you can actually call and reach their customer service support desk, there is built-in tracking, and the prices are great (lower than the price of USPS insurance, for example).
An excellent service for high-value shipments.
Jeff
I have been using Parcel Pro over the last year or so, and have been very satisfied with their service. This service is limited to watches and jewelry, with a limit of $10,000. They use UPS for domestic / FedEx for foreign shipments.
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