| Informational Websites | ChronoMaddox -- the legacy of Chuck Maddox | OnTheDash -- vintage Heuer website | Zowie -- Omega information |
| Discussion Forums | ChronoMaddox Forum | Heuer Forum | Omega Forum |
| Counterfeit Watchers | ChronoTools Forum | ChronoTrader Forum |
|
|
The largest independent, non-commercial, consumer-oriented resource on the Internet for owners, collectors and enthusiasts of fine wristwatches. Online since 1998. | |||||||
|
||||||||
|
||||||||
Feel free to discuss pricing and specific dealers. But 'for sale' postings, commercial solicitation and ads are not allowed. Full archive of all messages is accessible through options in the Search and Preferences features. Privacy, policies and administrivia are covered in the Terms of Use.
| For the answer to the NUMBER #1 most frequently asked question here--for details or value of a specific older Omega watch you have--go to: Tell Me About My Omega. | Learn more about How To Include Photos and HTML In Your Postings. | To contact someone with a question not relevant to other readers of the forum, please click on their email address and contact them privately. |
: So, I took it back to the jeweler (I just
: bought the watch 5 days ago) and they said
: that since I have worn the watch (there are
: some scratches on the band), they are going
: to have to send the watch to Omega to have
: it fixed, instead of giving me a new watch.
: Is this standard?
I'm sure the dealer doesn't WANT to take it back, but since the watch is five days old they certainly could. It wasn't like you came back two months later and said, "I just noticed this..." They can easily send it back to Omega as defective goods and get full credit for it.
Many dealers don't even date their warranty cards so that you can bring the watch back for a replacement if something is wrong with it. What I find bothersome about this is the fact that YOU will have to be without a watch that's only five days old while Omega services it. A truly top-notch, customer-oriented dealer would swap out the watch and send it back to Omega for them to deal with. After all, Omega is going to fix the watch either way, but doing it the way your dealer is doing it, YOU are the one who has to wait for it to be fixed and be without a watch you shelled out a lot of money for.
If I were in your shoes I'd demand a replacement on a 5 day old watch. Of course, I wouldn't have to do this with my dealer, but not all dealers are created equal.
| Chronocentric and zOwie site design and contents (c) Copyright 1998-2005, Derek Ziglar; Copyright 2005-2008, Jeffrey M. Stein. All rights reserved. Use of this web site constitutes acceptance of the terms of use. | CONTACT | TERMS OF USE | TRANSLATE |