Give them a chance.
Hi Nafees,
I'm glad things are getting better. So now you have a brand new watch with guarantee from Omega CH.
Unfortunately there are 3 marks on the underside of the crystal.
I'd agree with the Swiss guys, it makes no sense to send the watch back to Switzerland, this will just invoke unneccessary costs & delays.
Omega has a UK service center in Eastleigh. And, to be honest, if they didn't refer you there, why do they have it ?
I wouldn't think they will try to polish the marks out. They'll either pop the movement out & wipe the marks off the inside or at the worst case, put a new crystal on the watch. The cost price of a new crystal for Omega is peanuts.
I'd be happy with both solutions. I'm sure you can put a brief but friendly letter in with the watch when you send it in, explaining what happened last time. They'll then know to take extra special care of your speedy. If you bought your watch locally, maybe you could take it back to your AD & ask him to write a letter describing the state of the watch, so ( heaven forbid ) it should come back with a scratch or whatever, your AD's letter will prove it didn't have one when he inspected it.
I don't quite follow your comments about buying a watch from Switzerland. the UK , USA, German, etc etc Omegas ALL leave the Swiss factory & ALL pass throught the same quality checks. I don't think that the 100% perfect watches stay in Switzerkans, the 99% perfect got to land A, the 98% to land B. It doesn't make any difference where you buy your Omega from.
It seesm to me that Omega have reacted to your problem. They have provided a brand new watch. So why not treat this as a new problem instead of an extension of the old problem.
I hope it works out this time & you get the chance to enjoy your watch as the rest of us here enjoy ours.
All the Best
Steve
