zOwie Omega Discussion Forum

: I have sent my Seamaster GMT back via Goldsmiths, a local AD to get
: the watch adjusted under warranty as it was running about 15
: secs a day slow.

: I had a letter from them saying they had heard from Omega and that
: the reason that the watch was running slow was due to
: "accidental damage" and it needed to be re regulated,
: but this could not be done under the warranty as
: "accidental damage" is not covered, they therefore
: want to charge me £50.

: Now £50 is not the end of the world to be honest, but I am furous.

: There is no way that the watch has been damaged whilst in my
: possession, I have owned it for just over two years and have
: worn it everyday, it has never been bashed and when I take it
: off I am very careful with it, there may be a scratch or two on
: the clasp, bezel and case, but in no way excessive and certainly
: not enough to suggest this watch has been handled roughly.

: I am very dissapointed with Omega as a brand treating me like this.
: We can all play the "accidental damange" card to get
: out of honouring a warranty, but I have to say, this experience
: is putting me off this company.

: Has anybody else experienced anything like this? I am very angry
: and want to take this further.

I really can't blame you. I'd be pissed also. Keep in mind that now Omega has documented the damage and the next time you send it in they will
have a record of the "so called" damage so all bets are off as to having that watch repaired while under factory warranty. This is what I would do:
go the jeweler to document that there was no damage to the watch. Make Omega and the jeweler produce the report that says the watch is damaged and what
the damage was, how it affected timekeeping and what the repair consisted of. I would write them a letter that challenges this report from Omega
and state that there was no damage and that you are disappointed in the way you have been treated, also copy the Jeweler on the correspondence
with Omega. I've never heard of a watch being turned down for a simple adjustment under warranty. I wouldn't just let it go, I would hold
the jewelers feet to the fire and also Omega.
I would also get a private watchmaker to just simply adjust the watch, its not going to cost but a few dollars and is much more simple
than waiting months for your watch to be returned from Omega.
These are just my thoughts and others will differ but its something that I wouldn't ignore. Customer service is paramount in matters like this
and I wouldn't be surprised if the jewelry store wasn't jerking you around a little also.
A letter writing campaign is a very effective way of dealing with the Jeweler and Omega.
Good luck.
jim