bad experience Authorized TAG Heuer Dealer Posted By: victor Date: 3/8/06 09:07 GMT

Hello everyone,

just wanted to share a bad experience with you guys, just to see if other people have the same experience.

OK...

Last year my Carrera 1153S dropped on the floor and one of the pushers broke. So i went to the One Authorized TAG Heuer dealer near my town. It took more then six months to find the right parts(so they say) so i went to the store yesterday to pick it up. Guess what? They replaced both pushers, including the one original for two pushers of a carrera from the 90's.Two different pushers and both different in size.

That doesn't sound right at all. Why would the pushers be different sizes? That's really screwy.

The seller told me this where the right pushers!

Seller? or Dealer?

I thought i went mad, and almost killed the guy. i have never saw anything so ugly!

You haven't seen the Pryngeps Jamica World... Woof! But ok...

Now they going to send it back to the craftsmen of Heuer.

Where are they sending it to? LVMH/Pro-Time in New Jersey?

LVMH Watch & Jewelry USA

After-Sales Service Division

966 S. Springfield Avenue

Springfield, NJ 07081

Phone / Toll-Free (866) 260-0460

Phone (973) 912-5252

Fax (973) 467-5495

They are the only authorized service center in the US, at least that I am aware of.

I have send them the one website to see which pushers should be on my carrera.

Which website is this may I ask? ... Would you post a link please?

Im very very dissapointed by this.

Understandably...

anyone ever had the same experience?

I haven't. Although I did have a Heuer Pilot's model which was serviced directly by LVMH/Pro-Time a couple of years back arrive with a shattered mineral crystal due to non-adequate packing/shipping materials. But they were embarassed about the incident and quickly reesolved the issue (within a week to ten days)...

it seems like they dont have a clue what they are doing?

Frankly, few dealers do. Realize that most dealers, even authorized dealers seek employees who show up reliably and dependably on time at the lowest possible wage/commission to keep costs down and profits up. I've seen my closest Omega/TAG/Rolex/Longines authorized dealer fire their two most knowledgeable/helpful/best salesmen because they wouldn't cancel their pre-paid vacations for some manager's whim to hold a meeting at a certain time/day.

You find a good/excellent Authorized Dealer take care of them. They are very uncommon.

-- Chuck

Chuck Maddox

Chronographs, like most finer things in life, only improve with time...

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