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Scammed on eBay Selling my Heuer Diver 981.006


I'm looking for advise on what I can do

I have sold a Heuer Diver 981.006 watch on eBay to johns1959-1 (65) he the buyer later claims he didn't buy the watch etc... and my money is being Held with PayPal while they review the case. I have posted/shipped the watch and have a tracking number. The watch was listed as an auction with a buy it now option, the buyer choose buy it now.

The buyer johns1959-1 (65) sent me a message a few days later after I sent the watch "you have made a mistake with this watch I have not bought a watch from you you have made a mistake and took the money off the wrong person my name is john130969 and I stay in Renfrew I would appreciate a full refund thanks"

Using eBay username search it shows that john130969 is the same user as johns1959-1

PayPal sent me this after posting the watch.

You have received a payment that we believe may not have been authorized by the PayPal account holder. Here are the details of the transaction we are investigating: with the transaction details

My listing

New Listing (Not listed by me)

I don't know how the the seller dsadad728 ( 6 ) got the watch and if he is part of the whole scam.

I am 100% sure its my watch I know from the missing lume on the hands, from the serial number, the case condition and from the nato strap.

I have reported to eBay but it seems to be a one way street, I can't explain my case in details.
I have provided the documents to PayPal as per there request but they haven't contacted me yet also.

Is there anything else I can do, advise, recommendations, tips all will be appreciated

It would be nice if I can talk to someone from eBay or PayPal by phone or at least by email

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