zOwie Omega Discussion Forum

I don't understand why you paid customs duty on a watch that was already yours, Steve. However, I know you do strange things ...

As to compensation for loss in transit, I am in the UK (remember it? you used to live here,didn't you) and find that Royal Mail will only pay a maximum of £500 even with their "International Signed For" service. Other carriers seem not to cover watches - they take your money, lose the watch and then say "Hard luck". I asked Norwich Union if they would give any cover, but they have said "No".

That applies to watches being sent from the UK. Other countries may be more reasonable, of course.

Derek

:
: Hi Rudy,

: I paid for thr return postage on my watch. ( a
: flightmaster )

: The return postage cost me 30 CHF ( so about 19
: Euros or 25 USD )

: It was sent Priority post & had to be
: signed for. I live in Germany. The package
: had been opened by customs, they stuck an
: inoice on the outside of the box & the
: customs fees were collected directly by the
: delivering postman. ( so you can't hide this
: too well from your wife :-) )

: The watch arrived a couple of days after it was
: sent. ( But Switzerland to Germany doesn't
: involve a ship or long flight ).

: I was more than happy with the service ( ALL
: aspects of it )

: I don't mind / care if Omega list the carraige
: charge as a seperate item on the bill or
: "hide" it in the price of the
: service.

: Another point to remember... you watch comes
: back to you in a cool padded case ( like
: this ... )

:

: I'm not at all sure about insurance. BUT since
: customs are involved I'm pretty certain
: no-one would be stupid enough to steal it...
: I don't think the customs office knows any
: limits whene it comes to chasing money.

: As for damage protection, with the case shown
: above & the box they send it in, you
: shouldn't have any worries.

: Finally, I have never read of a bad experience
: to do with postage & Omega Bienne. &
: Believe me, NOTHING spreads faster than bad
: publicity.

: I will send another watch to them. I won't be
: worrying about the postage.

: I hope this helps.

: Steve