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An update on what has been happening.
If you remember about 3.5 weeks ago I said that my watch was severely scratched by a technician after getting the NEW watch serviced because it was not working after I bought it.
Well they told me it would take about ten days since they would send it to a PRO. Back then I thought a PRO - geez, aren't these guys PRO's? Well after 10 days they asked me to come in and inspect it. I told them I would not accept it if there were scratches. When I saw the watch, it looked as if they had just buffed it. I said unacceptable. They said they would try again and this time it would take two weeks. Well two weeks and no word from them, so I call them and they say that they have to send it to Switzerland and they may have to replace the watch body. I ask them - why had they not told me sooner? It seems they are just stalling and/or just hoping I give up and accept it as is. Who knows?
Now the watch will be away for another two months. Since I bought it in July - I have not worn it except for a couple of days to realize it wasn't working. All this because A) they sold me a watch that was not working and B) because of a clumsy technician with a heavy hand. One has to wonder it this guys does this to the outside of the watch, what is he doing to the inside?
Can you imagine accepting a watch that needs to be serviced three times by PROS to try and get scratches out and then possibly have the watch body replaced.
And to top this all off - I don't think my watch sounds as healthy as other watches. The winding sound after they fixed it is not very noticeable and I fear I have a defective watch or a watch not running at optimum performance. It does the job, but not the best job it can. I have many watches and I also went around during my travels and inspected many similar watches and none sound like mine. What is a watch person to do?
What would you do? And to top this off my warranty id will be at 25% (6 months) and I haven't even had the opportunity to be with this watch.
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