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Re: The Service Interval for the Co-Axial is 4-5 y

In Response To: The Service Interval for the Co-Axial is 4-5 years ()

: I posted this on another board but since I've
: been reading the Chronocentric FAQs I
: thought I'd correct a misunderstanding here
: too.

: The FAQ states "OMEGA states that their
: Coaxial models should need routine service
: only every 10 years."

: In fact, both the Omega manual and their
: website state that all movements shold be
: serviced every 4-5 years. I also
: specifically sent an email to their Swiss HQ
: and was told that the Co-Axial recommended
: service interval was 4-5 years.

: Certainly many owners take an "if it ain't
: broke don't fix it" approach and I have
: no problem with that. But the FAQ is
: incorrect, at least with regard to Omega's
: current position.

This is an area in which I must admit I am rather confused and annoyed at the same time. The reason the FAQ says 10 years is because that is what Omega publicly claimed for many years. In fact, they proudly touted the fact that a co-axial watch would be more accurate over a longer period of time, and that it would require less frequent servicing. It has only been in recent months that they appear to be changing their claims and now recommending 4-5 years on all watches.

To me, this diminishes Omega's credibility, since they appear to be going back on their initial claims (which they kept making for years to come). Also, the new watch buyer has been led to believe that the extra money he spends now on a co-axial will be offset by the money he saves on servicing over the long haul. This is now brought into question as well.

Personally, I am confused because I don't understand why they are going back on their 10 year servicing claims now. After all, the co-axial has only been in production for 6 years, so I'm not sure if anyone has ever sent in a co-axial watch for routine servicing. If so, I'd love to hear about it (was it sent in for poor timekeeping, etc.???).