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Re: Problems with 2531.80

In Response To: Problems with 2531.80 ()

: I purchased a brand new 2531.80 two weeks ago
: from an authorized dealer. It's been working
: like a charm, straying only +1 second per
: day (very impressive and unexpected
: accuracy).

: Alas, today at 12:40pm it stopped running. It
: was sufficiently wound, as I had been
: running errands all morning, and I tried
: manually winding it to make it go. As well
: as lightly tapping it, shaking it, adjusting
: the time, etc. It's dead.

: I haven't dropped this watch or hit it against
: anything. It has only been subjected to two
: weeks of regular wear. I certainly haven't
: exceeded the 5000g shock rating as my wrist
: would probably remember it.

: Other than washing it a couple of times, it has
: not been submerged in water. Both the crown
: and the helium valve were firmly closed so
: water is probably not the problem.

: The obvious answer to the narrow question posed
: by this problem is to talk to my AD and get
: the watch fixed or replaced. It is clearly
: under warranty.

: However, I have a broader question. Is this
: something I should expect to happen in the
: future? For a watch that is described as
: sporty and rugged (by the FAQ, by many
: reviewers, by the manufacturer), it may
: appear sporty but is definitely not rugged,
: at least in my case. Am I just an unlucky
: outlier with a defective unit, who will have
: no problems after repair/replacement, or are
: these Omegas really this fragile? I
: understand that this is an automatic
: movement, but it really has not been
: subjected to any sort of brutal treatment.

: The reason the broad concern is important to me
: is that I bought this watch to be my daily
: wearer, for a long time to come. To survive
: a substantial amount of abuse (not Casio
: G-Shock levels of abuse, but levels of abuse
: that I've seen Breitlings, Tag Heuers, and
: IWCs handle for years).

: Any insight, personal anecdotes, or other
: comments are welcome.

: Thanks for listening.

: -Jacek

I'm very sorry to hear about your problem, but I can't say I'm surprised. There have been quite a few reports of "sudden stops" occurring with Omega caliber 1120 in particular. Personally, I had this happen with two new Omegas, and both were repaired under warranty. One of them was a Seamaster Pro model 2254.50.

The problem has nothing to do with you and is not a reflection on the durability of the watch or the movement. It is simply a defective piece that needs to be replaced. Since the watch is only 2 weeks old, any decent AD will swap it out for a new one and send the old one back to Omega as defective merchandise. The AD gets full credit from Omega, you get a new watch, and everyone is happy. There is no reason for you to be without a watch for 2 months while Omega repairs it, so DO NOT let your AD try to give you a hard time and insist that the watch has to be sent back for warranty repairs. After only two weeks of ownership, you should be given a new watch.

Best of luck to you,
John